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Return Policy
Our Return Policy is as follows:
We will gladly accept returns of unused, unopened items for full refund or exchange of the purchase price of the
merchandise less shipping fee within 14 days of your order receipt. Item(s) must be in resalable condition and
have its original packaging. Acceptable condition for a return is at our sole discretion. There will be a 20%
restocking fee for items returned opened and/or used. Shipping charges are non-refundable, unless an error was made
by BuyShipDirect.com. We are unable to accept any returns or exchanges after 14 days, sorry no exceptions. To obtain
a Return Authorization Number (RMA) please send an email to returns@buyshipdirect.com, or contact us by phone at
1-410-277-8531 from Monday-Friday 9:00 am to 5:00 pm EST.
You shipped me the wrong item. What do I do?
If we made a mistake on your order, we sincerely apologize. Please contact us via email at: customerservice@buyshipdirect.com
or by phone at: 1-410-277-8531 Monday-Friday 9:00 am to 5:00 pm (EST)
I've received an item that's damaged, What do I do?
If you receive an item that's damaged, we sincerely apologize. Please hold on to the damaged item and its original
packaging material, and contact us immediately via email at customerservice@buyshipdirect.com or phone: 1-410-277-8531
(Monday-Friday 9:00am to 5:00pm EST). We will handle your return/exchange promptly as it is received. Please allow up
to one billing cycle from the date of the return for credits to appear on your credit card statement.
How do I return or exchange an item?
You may return or exchange the item within 14 days after your order receipt . Please do not open the item.
It must be in resalable condition in order to receive a full refund. Contact our customer service department
(returns@buyshipdirect.com) or (1-410-277-8531) to receive an authorization number for the items you wish to
return or exchange. Please note: We will not issue a refund for items returned without an authorization number.
If you have any questions about returning or exchanging merchandise, please e-mail us at: returns@buyshipdirect.com
or call us at: 1-410-277-8531 Monday-Friday 9:00 am to 5:00 pm (EST).
Make sure to include the following:
- You must include a return address. For the safety of our employees, any package received without a
return address on the outside of the package will be destroyed, and BuyShipDirect.com will not replace the
contents of the package. Thank you for your cooperation.
- Package the items securely, and be sure to clearly mark the authorization number on the outside of
the packaging.
- For your protection, we recommend that you use Insured UPS or another form of Insured shipping when
returning goods. Send the package to: BuyShipDirect.com, Returns Department, 722 Dulaney Valley Road #225, Towson, MD 21204-5109
- All refunds will be credited to the payment form used for the original purchase.
- Exchanges are subject to availability. A refund will be processed if the product is unavailable.
Postage Credit
We are unable to reimburse for any postage unless an error occurred when filling your order.
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